image © Intercontinental Resort, Bali
This family review provides an overview of Intercontinental Resort, Bali as well as a summary of all recent reviews from people who have stayed there. Sources include Booking.com, Trip Advisor, Expedia, Agoda, Hotels.com and Google reviews.
The InterContinental Bali Resort, nestled in the serene Jimbaran Bay, consistently stands out as a highly regarded luxury destination for families seeking a blend of opulent comfort and authentic Balinese charm. Recent guest reviews, spanning the last two years, frequently commend the resort's expansive, Balinese-inspired grounds, its diverse array of six swimming pools, and a particularly well-regarded kids' club. The exceptional warmth and attentiveness of the staff, the variety of dining experiences, and the prime beachfront location are repeatedly cited as significant advantages for family stays.
A primary strength for families lies in the resort's extensive aquatic offerings, which include dedicated child-friendly zones, alongside a comprehensive and engaging "Planet Trekkers" Kids' Club. This club goes beyond mere childcare, offering cultural activities and even including meals, making it a significant value proposition. Accommodation options, such as the Mezzanine rooms and various Suites, are designed to be spacious and flexible, catering effectively to larger family groups. The resort's convenient proximity to Ngurah Rai International Airport and easy access to Jimbaran's local attractions further enhance its appeal for family travelers.
While the overall sentiment from recent guests is overwhelmingly positive, certain considerations warrant attention. Some reviews, though isolated, have raised concerns regarding the condition of certain rooms, citing dated furnishings or, in a few instances, issues with humidity and mold. Furthermore, the expansive nature of the resort, while generally a positive, has led to some feedback regarding limited pram accessibility in specific areas. Breakfast quality, while mostly praised for its variety, has received occasional mixed comments.
In conclusion, the InterContinental Bali Resort offers a robust and enriching family holiday experience. It successfully integrates luxury amenities with authentic Balinese culture, providing a wide array of facilities designed to keep all ages entertained. Families prioritizing extensive children's programming, diverse aquatic options, and a culturally immersive environment will find this resort an excellent choice for a memorable Balinese escape.
The InterContinental Bali Resort, an IHG Hotel, represents a five-star luxury property gracefully set amidst lush tropical gardens and alongside a pristine stretch of white sand beach in the picturesque Jimbaran Bay. Established in 1993 and having undergone significant renovations in 2018, with public areas further updated in 2022, it holds the distinction of being one of the pioneering luxury resorts in the region. Its architectural design thoughtfully marries modern comforts with traditional Balinese elements, creating an ambiance reminiscent of a tranquil Balinese village.
Jimbaran Bay itself emerges as a particularly compelling choice for family holidays. It is widely recognized as a peaceful and family-friendly locale, offering a distinct contrast to the more bustling tourist centers like Kuta or Seminyak. The area is celebrated for its breathtaking sunsets, a clean white-sand beach, and the authentic charm of a local fisherman's village, complete with fresh seafood markets and inviting beachside restaurants. A significant practical advantage for families is the resort's close proximity to Ngurah Rai International Airport, typically a mere 15 to 20-minute drive, which greatly simplifies both arrival and departure logistics.
The resort's strategic positioning in Jimbaran Bay is consistently highlighted as a major benefit for guests. This close proximity to the airport directly alleviates travel stress, a crucial factor for families traveling with young children. Furthermore, Jimbaran's character as a "tranquil Balinese village" and a "more relaxed tourist region" offers a serene backdrop, implying a safer and more peaceful environment for children compared to more congested areas. The presence of local markets and vibrant seafood restaurants provides convenient opportunities for authentic cultural immersion and diverse dining experiences without necessitating extensive travel. This combination of factors allows families to settle in quickly and enjoy a balanced holiday, offering both luxurious resort amenities and easy access to local culture and cuisine, which can be a key differentiator for families seeking more than just a typical resort stay. The quieter environment contributes significantly to a more relaxed pace, often preferred by parents managing family dynamics.
The InterContinental Bali Resort boasts a luxurious collection of 425 meticulously appointed rooms, suites, and private villas, thoughtfully distributed across six distinct wings. These accommodations are structured into three exclusive tiers: Deluxe, Premium, and Club InterContinental, each designed to cater to the discerning global traveler.
For families, several room categories offer suitable and spacious options:
The resort also caters to family configurations by offering connecting rooms, which are ideal for those requiring additional space or privacy between family members. For families with infants, complimentary cribs or infant beds are provided upon request for children aged 0-2 years. It is important to note that children aged 13 and above are charged as adults.
Guest feedback regarding room condition presents a notable divergence. Many reviewers describe rooms as generally spacious, comfortable, beautifully decorated, and well-maintained. Some guests specifically lauded them as "lovely" and appreciated the authentic Balinese design elements. However, a contrasting perspective emerged from a few recent reviews (within the last two years), which reported rooms being "tired" or "old," with "timber floors... quite old and water damaged". Critically, some guests experienced significant issues, reporting "mould everywhere" and rooms that "absolutely stunk like mould". One family recounted moving to three different rooms, all of which exhibited mold, ultimately leading them to request a refund and relocate to a different hotel. The resort's official website notes a renovation in 2018 and public area updates in 2022, which might explain some of these discrepancies if not all room categories or wings were updated equally, or if maintenance challenges persist in a tropical climate.
Another practical consideration for families, particularly those with strollers or prams, relates to accessibility within the expansive resort grounds. Some recent family reviews pointed out "Not enough pram access to access all areas" and the necessity of carrying prams up and down stairs. This suggests that while the resort offers extensive gardens and facilities, navigating with a stroller might present logistical challenges in certain areas.
The marked contrast in guest reviews concerning room condition, with some describing them as "tired" and "mouldy" while others praise them as "spacious & lovely decorated" and "well-maintained", indicates a potential inconsistency in the guest experience. The official information states renovations in 2018 and public area updates in 2022. This suggests that the renovation might not have been uniform across all 425 rooms, or that the humid tropical climate poses ongoing maintenance challenges, such as the persistence of mold, in some older sections despite previous updates. The comments about "tired" furnishings could refer to general wear and tear that was not fully addressed in the renovations. For families, this implies that while many rooms offer an excellent experience, there is a possibility of encountering a room that does not meet the expected luxury standard, potentially necessitating a room change, as one reviewer experienced. It is important for the resort to ensure consistent quality across all its offerings, particularly within the luxury segment.
The explicit mentions of "Not enough pram access" and "Limited access wraps for people with disabilities or prams" represent a critical practical detail for families with infants or toddlers. While the resort's grounds are indeed expansive, this feedback suggests that movement with a pram might be cumbersome, often requiring parents to lift strollers over stairs. This directly impacts the convenience and ease of mobility within the resort. For families, this translates into potentially increased effort and may limit their spontaneous exploration of the resort's vast amenities. It is advisable for families to inquire about pram-friendly routes or specific room locations if accessibility is a high priority for their stay.
The InterContinental Bali Resort distinguishes itself with an impressive collection of six swimming pools, each thoughtfully designed to cater to diverse preferences and age groups. This variety ensures that every family member can find their ideal aquatic experience within the resort's expansive grounds.
Among these, several pools are particularly noteworthy:
Guest feedback on the pools is overwhelmingly positive. Reviewers consistently describe them as "awesome," "amazing," "spotless," and even "the biggest I have ever seen in Bali". The sheer variety of pools is frequently highlighted as a major benefit for families, allowing for different activities and moods. While generally praised, some guests have noted that the main pool can become "quite loud and full" or "overrun with people, including lots of noisy kids". This indicates that while the resort is highly family-friendly, those seeking absolute tranquility might prefer the quieter, more secluded pool areas. Ample sunbeds and towels are readily available around the pool areas, and specific pools like the Balinese Bath Pool are designed with comfortable lazy chairs for parents. The main pool also features day beds under large shaded cabanas, offering comfortable lounging options.
The presence of six distinct pools, including dedicated children's pools (the Balinese Bath Pool, Fountain Pool, and Planet Trekkers wading pool) alongside a main family pool and an exclusive Club Pool, reveals a deliberate strategy in the resort's design. This approach is not merely about providing a large number of pools; it is about segmenting the aquatic experience to cater to the diverse needs and preferences of different family members. The observation that the main pool can be "noisy" with children, while the Club pool encourages an "adults-only" atmosphere, exemplifies this effective segmentation. This multi-pool design allows families to choose between lively, child-centric environments where children can play freely, and quieter, more relaxing adult spaces where parents can unwind, potentially even separately. This flexibility is a significant advantage for families, as it addresses varying desires for activity versus relaxation within the same vacation. It also suggests efficient space management, preventing all areas from becoming simultaneously overcrowded.
Planet Trekkers, the InterContinental Bali Resort's dedicated kids' club, stands out as a cornerstone of its family offerings, catering to children aged 4 to 12 years. It is consistently described in reviews as "well organised," "well equipped," "secure and spacious," and an "excellent" facility.
The club's operational hours are notably extensive, remaining open until 7 pm, which provides parents with valuable extended childcare options. The staff at Planet Trekkers receive high praise, frequently characterized as "highly-trained," "very enthusiastic," and particularly "caring and loving towards the children". For families with children under four years old, nanny services are also available, albeit with a surcharge.
Planet Trekkers offers a diverse and comprehensive daily schedule of activities, placing a strong emphasis on cultural experiences that extend beyond typical playtime. Examples of these engaging activities include Balinese dance lessons, kite flying, mask making, fish feeding, and introductory Indonesian language classes. Children can also participate in learning about traditional clothing, visiting the resort's temple, practicing kids' yoga, and engaging in various crafts, drawing, and toy play. A particularly unique and memorable program is the "Turtle Release Program," offering children an educational and thrilling experience. Beyond indoor activities, the club features an outdoor playground equipped with a trampoline, swing set, and basketball court, providing ample space for physical activity.
A significant value-add for families is that Planet Trekkers includes both lunch and dinner for children enrolled in the program. Reviewers have even noted that the kids' menu is so appealing that parents might wish to order from it themselves. This inclusion simplifies meal planning and reduces additional costs for families.
Parental feedback on Planet Trekkers is overwhelmingly positive. Children reportedly "absolutely adored every minute there and often asked us if they could go back". Parents appreciate that the club is not merely a place for children to play video games but adheres to a structured daily program that offers enriching experiences. While one older Reddit comment (from 9 months ago, referencing 2022) described the kids' club as a "let down," speculating it might have been a post-pandemic issue, this isolated comment is largely contradicted by the numerous recent positive reviews, suggesting any temporary issues have been resolved.
The extensive details provided about Planet Trekkers, encompassing its age range, operating hours, staff quality, diverse activities, cultural immersion opportunities, and the inclusion of meals, along with overwhelmingly positive parent feedback, indicate that the kids' club is not just an amenity but a central and highly valued component of the resort's family offering. Distinct programs like the "turtle release program" and cultural activities such as Balinese dance elevate the club beyond standard childcare, providing unique, memorable, and educational experiences. The provision of included meals further enhances its value by reducing parental planning and expenses. This robust kids' club offering significantly enriches the overall family vacation. It ensures children are genuinely engaged and entertained, fostering a sense of adventure and cultural learning, while simultaneously affording parents valuable "adult time" for relaxation or other resort activities like the spa or the Club Pool, or romantic dining. This creates a mutually beneficial situation, maximizing satisfaction for both children and adults, and firmly positions the resort as a premier choice for families seeking both luxury and meaningful engagement for their children. The isolated negative review appears to be an anomaly, possibly reflecting a temporary dip during the pandemic recovery period, which the resort has evidently overcome based on more recent and consistent positive feedback.
The InterContinental Bali Resort offers a diverse culinary landscape designed to satisfy a wide range of tastes, with particular attention paid to family-friendly options.
Breakfast at the resort is frequently highlighted as a standout experience. Reviewers consistently describe it as "amazing," "excellent," and offering "so much choice". The buffet presents a wide array of options, including Indonesian, local Balinese, Mediterranean, Japanese, and international flavors. Guests have specifically noted "superb local addition to the buffet" and that it provides "everything you need". For families, Jimbaran Gardens features a dedicated kids' buffet and a play area, making breakfast more enjoyable for younger guests. Practical amenities like plastic plates and cups, along with numerous high chairs, are readily available. However, some mixed feedback exists regarding breakfast. One reviewer found it "very disappointing" with "limited options and only Western style cuisine", and noted a charge of 250k IDR (approximately $16 USD) per person, indicating that breakfast is not always included, particularly for bookings made with points. Guests with Club Lounge access can enjoy breakfast in a quieter setting, often with a la carte options in addition to the buffet, which can be a calmer experience away from the main buffet's "hectic ambiance".
The resort features multiple distinct restaurants. Jimbaran Gardens, a poolside eatery, is known for its delicious Indonesian dishes. Bella Cucina, the signature restaurant, was revamped in 2022 and now offers a Mediterranean concept. The Sunset Bar & Grill provides a scenic setting for evening meals. These venues demonstrate suitability for families; Jimbaran Gardens allows parents to dine comfortably while children play nearby, and the Sunset Bar & Grill offers a relaxed environment where children can join on daybeds or play in the sand. While the quality of food is generally praised, it is important for families to note that resort dining prices are typically higher than local Bali eateries, often comparable to Western prices. However, the resort does offer promotions, such as "kids eat free with paying adults" on certain buffet nights, which can provide significant savings for families.
A particularly unique and engaging culinary experience for families is the "Chef's Table" at Bella Cucina. Here, children are invited to make their own pasta, an activity described as highly cherished and genuinely engaging for young guests. This interactive experience transforms a meal into a memorable family activity.
The dining options at the resort reflect a conscious effort to balance luxury and diverse culinary experiences with the practical needs of families. The "amazing" breakfast, complemented by a dedicated kids' buffet, and the interactive "Chef's Table" pasta-making experience are clear examples of the resort's family-centric provisions. However, the mention of "higher prices" for resort dining and the occasional "disappointing" breakfast review suggest that while the offerings are generally of high quality, value and consistency can be subjective. The availability of Club Lounge breakfast offers a quieter alternative for those seeking to avoid the "hectic ambiance of the buffet", which could be particularly appealing to parents desiring a calmer start to their day. Families should budget for resort dining, recognizing that prices are not reflective of typical local Bali rates. The "kids eat free" promotions on specific nights represent a valuable cost-saving opportunity. The varied feedback on breakfast quality, while mostly positive, indicates that individual experiences may differ, potentially influenced by factors such as peak dining times or the specific offerings at various food stations. Families may consider whether Club Lounge access justifies the additional cost for a more refined and tranquil dining experience.
Beyond its dedicated children's facilities, the InterContinental Bali Resort offers a comprehensive array of recreational activities and opportunities for cultural immersion, ensuring that every family member finds something to enjoy.
The resort's extensive facilities include:
The resort's prime location on a white sand beach provides a natural playground. The beach is frequently described as clean with calm waters, making it suitable for younger children. Beach activities include volleyball and football, and various water sports such as surfing and bodyboarding are also available. Complimentary beach towels and cabanas are provided for guest convenience.
A distinguishing feature of the InterContinental Bali Resort is its commitment to integrating Balinese culture into the guest experience through a comprehensive program of activities. These cultural offerings go beyond typical resort entertainment, providing interactive and educational opportunities for families to learn about local heritage. Examples include Balinese cooking classes, music lessons using traditional Balinese instruments like gamelan, fruit and flower arranging, wood-carving lessons, and Balinese 'Bayu Suci' indigenous fitness classes. Many of these cultural activities are offered free of charge to resort guests, adding significant value to the stay. The resort also features its own on-site Hindu temple, providing a tangible connection to local spirituality.
The resort's active integration of Balinese culture into the guest experience through various classes and activities goes beyond generic resort entertainment. It provides educational and interactive opportunities for families to engage deeply with local heritage. The fact that many of these cultural programs are "free for resort guests" adds substantial value, making cultural engagement accessible without additional cost. This focus on cultural immersion enriches the family vacation, transforming it from a mere leisure trip into a profound learning experience. It allows both children and adults to develop a deeper appreciation for Bali, fostering more memorable and meaningful holiday moments. For families, this means a chance to bond over new experiences and broaden their horizons, setting the resort apart from those that offer only generic recreational facilities. This approach effectively leverages the unique cultural context of Bali, significantly enhancing the overall authenticity of the stay.
An analysis of recent guest reviews (within the last two years) reveals a predominantly positive sentiment towards the InterContinental Bali Resort, particularly concerning its family-friendly aspects. However, a balanced perspective necessitates acknowledging areas where feedback is mixed or highlights potential considerations.
Several reviews explicitly draw a distinction between the InterContinental Bali Resort (Jimbaran) and the InterContinental Bali Sanur Resort. The Jimbaran property is consistently "generally regarded as the superior property". In contrast, the Sanur location has been described as having "very old and smelly" rooms, "inadequate sun lounges," and being "not clean". One strong piece of advice from a reviewer is, "don't be fooled after staying here and book the intercontinental in Sanur. It is awful". This clarification is crucial for prospective guests to ensure they book the intended property.
The consistent comparison between the InterContinental Bali Resort (Jimbaran) and the InterContinental Bali Sanur Resort, with Jimbaran consistently labeled as "superior", is a critical point for setting accurate user expectations. The user query broadly asks for an overview of "Intercontinental Resort, Bali," which could lead to confusion if this distinction is not clearly made. Without this clarification, a traveler might inadvertently book the Sanur property based on a general search and subsequently experience significant disappointment, given the reported disparities in room quality and overall experience at Sanur. This highlights a crucial distinction that directly impacts a traveler's decision-making and underscores the importance of specifying the Jimbaran location when discussing the resort's positive attributes.
While the overall guest sentiment is positive, the recurring mentions of "tired" rooms, "old" furniture, and particularly "mould everywhere" represent significant concerns for a five-star luxury resort. Even if these are isolated incidents or specific to certain room categories (e.g., Classic vs. Premium/Club/Suite), they directly contradict the expectation of "luxury redefined" and "sparkling clean". The fact that one family had to change rooms multiple times due to mold indicates a serious issue that can severely impact a vacation. Considering the resort underwent renovations in 2018 and public areas in 2022, these complaints are even more concerning, suggesting either an incomplete renovation scope across all rooms or persistent maintenance challenges in a humid tropical climate. For families, especially those with young children who might be more sensitive to environmental factors, these issues introduce an element of risk or inconsistency in the luxury experience. This aspect requires careful consideration by prospective guests.
The InterContinental Bali Resort's location in Jimbaran Bay offers significant advantages for families, extending beyond the resort's extensive amenities to facilitate convenient local exploration and cultural engagement.
The resort is exceptionally well-situated, being very close to Ngurah Rai International Airport. Taxi rides from the airport typically take less than 20 minutes. This close proximity is a considerable benefit for families, as it significantly minimizes travel time and reduces potential fatigue, particularly important when traveling with young children after a long flight.
Jimbaran Bay itself is renowned for its authentic local charm. It is primarily known as a vibrant fishermen's village, characterized by brightly painted traditional jukung fishing boats dotting the white sand in the early mornings. Families can visit the Kedonganan Fish Market to witness the daily activity of people shopping for fresh seafood directly off the boats. A highlight for many is enjoying freshly grilled seafood at the numerous beachside restaurants, especially during the picturesque sunsets. The beach itself is consistently described as clean, with soft white sand and calm waters, making it particularly suitable and safe for younger children to play. Jimbaran offers a distinct sense of staying in a "real Balinese community," with local markets and authentic food experiences that provide a more genuine cultural immersion compared to some of the more overtly tourist-centric areas.
The resort's location serves as an excellent base for families wishing to embark on day trips and explore Bali's diverse attractions:
The resort's strategic location in Jimbaran and its proximity to key attractions suggest that it functions as an excellent launchpad for families who desire to explore Bali beyond the resort's boundaries. The ease of access to the airport and the vibrant local Jimbaran community, with its seafood markets and beach, means families can seamlessly experience both resort luxury and authentic local life without significant logistical hurdles. The mention of local ride-hailing apps like Grab and Gojek making travel "no worries" further enhances the convenience of external exploration. This positioning empowers families to customize their vacation, blending relaxation within the resort with adventures to cultural sites, natural landscapes, and local culinary experiences. It effectively mitigates any perceived isolation of a large resort, offering convenient access to the broader Balinese environment. This broadens the appeal of the InterContinental Bali Resort to families who value cultural immersion and exploration as much as, or even more than, pure resort-based leisure, positioning it as a well-situated base for a comprehensive Balinese family adventure.
The InterContinental Bali Resort in Jimbaran emerges as a highly compelling choice for luxury family vacations, consistently delivering a high-quality experience based on recent guest feedback. Its strengths are multifaceted, catering thoughtfully to the diverse needs of families.
The InterContinental Bali Resort in Jimbaran offers a luxurious and deeply engaging experience that is exceptionally well-suited for families. Its unwavering commitment to showcasing Balinese culture, coupled with an extensive array of facilities and consistently highly-rated staff, positions it as a compelling choice for those seeking a memorable and enriching family holiday in Bali.
Note: This is an independently created report based on publicly available review data and is not an official publication of the resort. All information is for planning purposes. You should check with the resort to confirm any details in this report before booking your holiday.
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