The Resort at a Glance
Staff & Service
9.5/10
Exceptionally friendly
Family Activities
9/10
Engaging & well-run
Food & Dining
7/10
Mixed breakfast reviews
Location & Vibe
7.5/10
Peaceful but isolated
The Family Experience
The Novotel Lombok is designed as a self-contained family sanctuary. Click on the topics below to explore what makes it special for families, from the warm welcome to the thoughtful amenities that make a holiday seamless and fun.
Key Strengths
🥇 The Unsung Heroes: The Staff
Across all reviews, the staff receive the highest praise for being exceptionally friendly, helpful, and amazing with children. Their service often transforms a good stay into a great one, making families feel genuinely welcome and cared for.
🏆 Daily Activities Program
Praised as the "best part" of the stay for many families, the resort offers a varied, interesting, and consistently well-run program of free activities, from coconut climbing to horse feeding, providing incredible value.
💰 Smart Family Policies
With policies like "kids stay free" and "kids eat free" at the buffet, the resort directly addresses major family travel costs, making it a transparent and high-value option compared to competitors.
Things to Consider
📍 Location Trade-Offs
The resort's secluded location provides a tranquil, private beach experience but means exploring Kuta or other areas requires a taxi. It's best for families wanting a self-contained resort holiday.
🔊 Potential for Noise
Its proximity to the Mandalika International Circuit can mean noise from roaring engines, which some guests noted as an "unwanted alarm clock." This is an external factor to be aware of when booking.
🥐 Mixed Breakfast Reviews
While the main menu is well-regarded, some guests found the breakfast buffet lacked variety and taste, with potential for long queues for coffee during peak seasons.
The Final Verdict
Overall, Novotel Lombok is a fantastic choice for families seeking a peaceful, activity-rich, and self-contained holiday. Its exceptional staff and family-friendly policies create a welcoming atmosphere that outweighs minor issues like mixed breakfast reviews or its isolated location.